Symantec Endpoint Protection Manager Reset Admin Password «ESSENTIAL · 2026»
Navigate to the Tools folder within the SEPM installation directory. By default, this path is:
Disclaimer: Modifying the SEPM database directly is not officially supported by Broadcom/Symantec and should only be performed when standard recovery methods fail. Always test recovery procedures in a non-production environment first.
cd /opt/Symantec/symantec_endpoint_protection_manager/tools/ ./ResetAdminPasswd.sh
: You will need to hash your new password. The hashing algorithm used by SEPM can vary by version. Tools like symcryptransform (part of the SEPM installation) can be used to generate a hashed password. symantec endpoint protection manager reset admin password
"C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\bin\java.exe" -cp "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\ROOT\WEB-INF\lib\derby.jar;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\db\*.jar" org.apache.derby.tools.ij
:
During the password reset process, you may encounter system locks or database errors. Use these steps to resolve them. Error: "Failed to connect to the database" Navigate to the Tools folder within the SEPM
Log in using the username admin and your newly configured password. Method 2: Resetting via the Command Line Interface (CLI)
Append the following new line to the bottom of the file: scm.mail.troubleshoot=1 .
Immediately change the password to a strong, new password within the console to maintain security [2]. cd /opt/Symantec/symantec_endpoint_protection_manager/tools/
If you cannot use the email method, you can use a local batch file on the management server to reset the account. Broadcom Community Navigate to the folder in the SEPM installation directory: 64-bit default:
How to Reset Symantec Endpoint Protection Manager (SEPM) Admin Password
If the issue is not the admin console password but rather the underlying database password that SEPM uses to connect to its backend, a different procedure is required. This situation typically arises when you need to change the password for the SQL database user account after a database password change.
The output showed her username: admin . The password field wasn't plain text. It was a salted SHA-1 hash. She couldn't reverse it, but she didn't need to. She just needed to overwrite it.
