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The first edition focused on older versions (Jakarta, Kingston). The Second Edition covers key features from recent releases, including the Agent Workspace, Performance Analytics improvements, and Flow Designer—the low-code automation tool that has replaced Workflows.

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A: As of mid-2024, Packt has not announced a "Third Edition." The Second Edition covers Vancouver and Washington DC releases adequately. A third edition would likely focus on AI (NowAI) and GenAI capabilities.

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Mastering ServiceNow Second Edition Download Pdf: The Complete Guide to Advancing Your ITOM and ITSM Skills

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