Once you activate the Digital Secure Key, your physical Secure Key is immediately and permanently deactivated. Instead of throwing it in the trash, you can dispose of it responsibly at the dedicated recycling bins available at all HSBC branches.
: The app will prompt you for an activation code. You can receive this via an SMS sent to your registered mobile number or through a prompt on your email.
: Follow the in-app prompts to set up a 6-digit Mobile Banking PIN or biometrics. Once active, your old physical key is deactivated. 2. Ordering a New Physical Device
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HSBC is replacing Secure Key Exclusive with a new security measure called . HSBC Verify is a mobile app that provides an additional layer of security for customers accessing their accounts online. hsbc replacement secure key exclusive
Another reason is the increasing adoption of mobile banking. With more and more customers accessing their accounts through mobile devices, HSBC wants to provide a security solution that is more compatible with mobile platforms.
A black Secure Key works exactly the same way as a red Premier Secure Key. They generate the same codes for the same accounts.
: Messages like "PIN FAIL 3" mean the device is permanently locked and must be replaced or reset through support.
The replacement of Secure Key Exclusive with HSBC Verify marks a significant step forward in the evolution of online banking security. With advanced biometric authentication and push notifications, HSBC Verify provides an additional layer of protection for customers accessing their accounts online. Once you activate the Digital Secure Key, your
This comprehensive guide covers everything you need to know about replacing your physical or digital security device, troubleshooting common errors, and upgrading your banking security. Physical vs. Digital Secure Keys
The app will automatically prompt you to switch from your physical Secure Key to the Digital Secure Key. Follow the on-screen instructions. If you don't see the prompt immediately, navigate to the app's 'Profile' or 'Security' settings to find the option to "Manage Secure Key" or "Switch to Digital Secure Key".
If you have no working key, you will need to call the HSBC hotline to verify your identity and have a new activation code mailed to you or set up a Digital Key over the phone. Does the digital key work without internet?
For customers who are new to HSBC, they can download the HSBC Verify app when they sign up for online banking. You can receive this via an SMS sent
In this article, we'll explore the reasons behind HSBC's decision to replace Secure Key Exclusive, what the new replacement is, and what it means for customers.
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[Log on to Active Device App] ➔ [Go to Profile] ➔ [Select Manage Devices] ➔ [Select Device to Remove] ➔ [Tap Remove Device]