Right-click the button and select Device Manager .
Plug the Benss USB fingerprint reader into a direct USB port on your PC. Open (Press Win + I ).
A: If the device works in your time-attendance software but not Windows Hello, the driver may lack WBF support. That is not a malfunction—it is a feature limitation.
Navigate to (Windows 10) or Windows Update (Windows 11). Click Check for updates . benss fingerprint reader driver
Click , extract the downloaded .cab file, right-click the .inf file inside the folder, and select Install . Setting Up Windows Hello After Driver Installation
These codes signify a driver crash or a hardware communication failure.
The Benss reader functions perfectly until you put your PC to sleep. After waking, it is no longer detected. Right-click the button and select Device Manager
This indicates a corrupted driver file or a digital signature conflict.
Alternative: If you downloaded the driver from the Microsoft Catalog, select , extract the downloaded .cab or .zip folder, and select that directory. Restart your computer to finalize the installation. 🔓 3. Setting Up Windows Hello Biometrics
Benss USB fingerprint readers generally rely on chips manufactured by third-party biometric companies, most notably (Egis Technology) or ELAN Microelectronics . A: If the device works in your time-attendance
Plug your Benss fingerprint reader into a functioning USB port. Press Windows Key + I to open .
This error indicates that Windows cannot see the hardware or the driver is entirely corrupted.